License reset

Please read all of this information carefully, and note that you do not have to have access to the former installation of Air Manager or Air Player.

Your license is connected to the hardware ID of your computer. You are entitled to 3 resets per license. The number of resets per license is limited because our software uses an offline licensing system. This means that, after the license has been activated, the computer does not have to be connected to the internet to verify the license. Therefore there has to be a limit. If you happen to run into the limit of 3 resets, then please send in a support ticket.

Reset a license

In Air Manager 3.7 and up you can reset the license yourself. This counts for Air Manager and Air Player licenses.

Open Air Manager
In the top menu go to Air Manager -> Account (in Air Manager 4.1 and lower this was called Orders)
In the account window you will be able to reset your license(s)

How to find the correct hardware ID

If you are uncertain about the hardware ID, then you can find this in the log.txt. The log.txt can be found in the Air Manager or Air Player folder in the user folder of your system. Microsoft Windows example:
C:/users/your_username/Air Manager/
C:/users/your_username/Air Player/

To find the hardware ID from your Raspberry Pi, go to the Devices tab in Air Manager, right click on the Raspberry Pi and choose to download the log.

In the log.txt you will find a line displaying something similar as:
AMBase - HW id = ac291ef3r786b62063054a30df45efh9
or
AirPlayer: HW id = ac291ef3r786b62063054a30df45efh9

The hardware ID is displayed in the Orders window and can be used to distinguish the correct device.