Android compatibility incorrect reporting at Google Play Store

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MiGMan
Posts: 62
Joined: Tue Sep 29, 2020 12:22 pm

Android compatibility incorrect reporting at Google Play Store

#1 Post by MiGMan »

This may be a bug?

I just tried to install AM on my Vivo Android phone. The google play store said "your device is not compatible".
Fair enough...
But...
It also said the same about my android tablet #1 of 5. It most definetely IS compatible, it's been running AM for a couple of years.

Some thing to look at, google play is incorrectly identifying compatibility is not good.

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Ralph
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Re: Android compatibility incorrect reporting at Google Play Store

#2 Post by Ralph »

We do not define the compatibility, Google does that. We only have influence on the minimum Android version number.

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MiGMan
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Re: Android compatibility incorrect reporting at Google Play Store

#3 Post by MiGMan »

Understood. But the point rather is that I am using 5 identical devices.
All bought at the same time.
Air Manager installed at the same time.
All updated correctly.

And only now google decides one of them is incompatible. Anyway I'm sure you got that, I just wanted to be clear as possible.

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Ralph
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Re: Android compatibility incorrect reporting at Google Play Store

#4 Post by Ralph »

There's unfortunately nothing we can do about it. Maybe you can ask Google for help somehow.

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