AP and AM Not Communicating

Support for Air Player desktop.

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The Artful Dodger
Posts: 204
Joined: Sat Jul 09, 2022 3:20 pm

AP and AM Not Communicating

#1 Post by The Artful Dodger »

I now have the universal problem that AM doesn't see AP. Here is the AP Log - at about 14:57 the sim died and I restarted it.

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15-01-2023 14:49:19.442 INFO AirPlayer: Version 4.1.6 HOME_USE 
15-01-2023 14:49:19.489 INFO AirPlayer: HW id = ba30ba2dc5e7545ea53bea8f00be4e9d
15-01-2023 14:49:19.489 INFO LicenseFile: Program version: HOME_USE, License: HOME_USE_FREE, Valid until: Unlimited
15-01-2023 14:54:23.420 INFO SimBusConnectionHandler: Discovered FS2020 on 192.168.1.141:55561 (am_port=55558)
15-01-2023 14:54:23.425 INFO SimNavClient: Connected to 192.168.1.141
15-01-2023 14:54:48.036 INFO Project: Aircraft changed from '(null)' to 'Bombardier CRJ 700 Paint4'
15-01-2023 14:56:11.519 ERROR SimNavClient: Lost connection with client: An established connection was aborted by the software in your host machine. 
15-01-2023 14:57:26.191 INFO SimNavClient: Connected to 192.168.1.141
15-01-2023 14:57:28.457 INFO SimBusConnectionHandler: Discovered FS2020 on 192.168.1.141:55561 (am_port=55558)
15-01-2023 15:04:03.445 INFO Project: Aircraft changed from 'Bombardier CRJ 700 Paint4' to 'Carenado C337H Skymaster II N79252'
Here's the log file for AM ( when I first looked at it the log had several days inco so I cleared the log file and restarted AM:

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2023-01-15 15:53:13.599 INFO  EntityManager - Starting Air Manager Home Use 4.1.6 (Home Use, Activated) (JAVA=16.0.1)
2023-01-15 15:53:13.632 INFO  AMBase - Initializing
2023-01-15 15:53:13.633 INFO  AMBase - HW id = 3e463a0fe771731cc481f82f52f79118
2023-01-15 15:53:13.894 ERROR SiFile - Failed to open path 'C:\Users\The Old Git/Air Manager/instruments/OPEN_DIRECTORY/a00621f5-ecc1-4fd6-b84c-00103955ac08/info.xml' (No such file or directory)
2023-01-15 15:53:13.894 ERROR Library - Failed to load instrument from 'C:\Users\The Old Git/Air Manager/instruments/OPEN_DIRECTORY/a00621f5-ecc1-4fd6-b84c-00103955ac08'
2023-01-15 15:53:14.045 INFO  Project - Aircraft changed from '(null)' to 'Carenado C337H Skymaster II N79252'


Next I'll describe what may be a problem. In AM, Settings, when I use "Automatically search and connect" it doesn't work and AM doesn't connect. When I select manual, it finds the Sim OK. I don't know if this is a sign of something or not. I have opened the firewall for in- and out-bound messages to/from AM.

I have only recently installed Windows 10 and this the first time I've tried to connect the two so there may be a step that isn't in the tutorials. But, the network is private in both machines.

I can't think of any further info to offer other than when I click on AM "This PC" I only see AM!

Thanks in advance for your help.

Sparky

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Ralph
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Re: AP and AM Not Communicating

#2 Post by Ralph »

If Air Manager is not connecting to the simulator automatically, and Air Player does not connect, then that means that something in your network is blocking the discovery message.
Firewall, router, virus scanner, etc....

The Artful Dodger
Posts: 204
Joined: Sat Jul 09, 2022 3:20 pm

Re: AP and AM Not Communicating

#3 Post by The Artful Dodger »

Hello, All:
I am still having trouble with AM communicating with the sim. If I close the "private" firewall, it picks up the sim immediately. If I then turn on that fire wall, the signal at the lower right indicates it still sees the sim.
I have "opened" the firewall to both in and out bound messages but I don't know of anything else I can do to the firewall. Does it require any ports to be opened like SPAD.neXt?

On top of that, I cannot get AP to work at all! I guess the problems could be associated?

I am completely perplexed and it's quite uncomfortable.

Sparky

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Ralph
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Re: AP and AM Not Communicating

#4 Post by Ralph »

Maybe you already mentioned, but did you try with no firewall at all?

The Artful Dodger
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Joined: Sat Jul 09, 2022 3:20 pm

Re: AP and AM Not Communicating

#5 Post by The Artful Dodger »

Hi Ralph - Yup - if I turn off the "Private Network" firewall, it instantly sees the sim. But I don't know what else to do to the firewall. I opened it up to in and out boud messages to & from AM. But I don't know about ports.

SimPassion
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Joined: Thu Jul 27, 2017 12:22 am

Re: AP and AM Not Communicating

#6 Post by SimPassion »

The Artful Dodger wrote: Tue Jan 24, 2023 4:56 pm Hi Ralph - Yup - if I turn off the "Private Network" firewall, it instantly sees the sim. But I don't know what else to do to the firewall. I opened it up to in and out boud messages to & from AM. But I don't know about ports.
The firewall rules settings are made on initial AM / AP install, so we have to validate the rules to be updated

The Artful Dodger
Posts: 204
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Re: AP and AM Not Communicating

#7 Post by The Artful Dodger »

@SimPassion Please explain exactly what you mean. Do I need to re-install AM?

The Artful Dodger
Posts: 204
Joined: Sat Jul 09, 2022 3:20 pm

Re: AP and AM Not Communicating

#8 Post by The Artful Dodger »

I just looked at the log file for AP and found something alarming, and likely why it doesn't 'play' any instruments:

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24-01-2023 19:11:37.380 INFO AirPlayer: Version 4.1.6 HOME_USE 
24-01-2023 19:11:37.493 INFO AirPlayer: HW id = ba30ba2dc5e7545ea53bea8f00be4e9d
24-01-2023 19:11:37.493 INFO LicenseFile: Program version: HOME_USE, License: HOME_USE_FREE, Valid until: Unlimited
24-01-2023 19:11:37.548 INFO SimNavClient: Connected to 192.168.1.141
24-01-2023 19:11:37.908 INFO SimBusConnectionHandler: Discovered FS2020 on 192.168.1.141:55561 (am_port=55558)
24-01-2023 19:11:37.922 INFO Project: Aircraft changed from '(null)' to 'Boeing 747-8i World Travel Livery'
24-01-2023 19:11:38.074 INFO SimRemoteServer: Accepted connection from 192.168.1.100
24-01-2023 19:12:33.270 ERROR Instrument: Not starting instrument '000-Simvar Test - ' because license file does not support this
Notice in particular the last line!

Sparky

The Artful Dodger
Posts: 204
Joined: Sat Jul 09, 2022 3:20 pm

Re: AP and AM Not Communicating

#9 Post by The Artful Dodger »

I decided to uninstall and reinstall Air Player and activate my license - I'm not sure I did that last time; now I can't find a log file at all! But this time I have a license file! But, it still won't run an instrument!

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Ralph
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Re: AP and AM Not Communicating

#10 Post by Ralph »

According to that log you've posted it has no active license. Note that you still have to push the instrument.

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