Knobster from Sim Innovations not connecting to AM 4.1.4 (Windows 10)

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bi30153
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Re: Knobster from Sim Innovations not connecting to AM 4.1.4 (Windows 10)

#11 Post by bi30153 »

Yes, I didn't try with the new cable yet !
I will let you know !
Last edited by bi30153 on Thu Jul 28, 2022 5:44 pm, edited 1 time in total.

bi30153
Posts: 15
Joined: Wed Jul 27, 2022 1:28 pm

Re: Knobster from Sim Innovations not connecting to AM 4.1.4 (Windows 10)

#12 Post by bi30153 »

OK, I just did a test with a new cable (USB 2 to type C) and I got the same error message :

2022-07-28 13:25:25.204 INFO EntityManager - Starting Air Manager Home Use 4.1.4 (Home Use, Activated) (JAVA=16.0.1)
2022-07-28 13:25:25.241 INFO AMBase - Initializing
2022-07-28 13:25:25.242 INFO AMBase - HW id = 99688a82407421d24f31a3024e0c6a3c
2022-07-28 13:26:12.228 INFO HardwareKnobster - Found knobster with channel A
2022-07-28 13:26:12.230 ERROR HardwareKnobster - Lost connection
2022-07-28 13:26:14.253 ERROR HardwareKnobster - Lost connection
2022-07-28 13:26:16.292 ERROR HardwareKnobster - Lost connection
2022-07-28 13:26:18.333 ERROR HardwareKnobster - Lost connection
2022-07-28 13:26:20.372 ERROR HardwareKnobster - Lost connection
2022-07-28 13:26:22.400 INFO HardwareKnobster - Found knobster with channel A
2022-07-28 13:26:22.408 ERROR HardwareKnobster - Lost connection
2022-07-28 13:26:24.454 ERROR HardwareKnobster - Lost connection

So, could it be a problem with the knobster device ?

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jph
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Re: Knobster from Sim Innovations not connecting to AM 4.1.4 (Windows 10)

#13 Post by jph »

SimPassion wrote: Thu Jul 28, 2022 3:35 pm
Ralph wrote: Thu Jul 28, 2022 3:00 pm Now I'm still not really sure if you have tried a different cable...
It looks like the OP has ordered a new cable but not yet tested with it, I guess it has still to be delivered for further testing
We could understand the OP is reporting the same testing using the same original cable, so pointless info for the moment
Actually it's not pointless as the device IS staying connected in device manager hence it is not the cable.
“Everything in moderation, including moderation.”
“Experience is merely the name men gave to their mistakes.”
Joe (CISSP) -IT security consultant

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jph
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Re: Knobster from Sim Innovations not connecting to AM 4.1.4 (Windows 10)

#14 Post by jph »

bi30153 wrote: Thu Jul 28, 2022 5:43 pm OK, I just did a test with a new cable (USB 2 to type C) and I got the same error message :

2022-07-28 13:25:25.204 INFO EntityManager - Starting Air Manager Home Use 4.1.4 (Home Use, Activated) (JAVA=16.0.1)
2022-07-28 13:25:25.241 INFO AMBase - Initializing
2022-07-28 13:25:25.242 INFO AMBase - HW id = 99688a82407421d24f31a3024e0c6a3c
2022-07-28 13:26:12.228 INFO HardwareKnobster - Found knobster with channel A
2022-07-28 13:26:12.230 ERROR HardwareKnobster - Lost connection
2022-07-28 13:26:14.253 ERROR HardwareKnobster - Lost connection
2022-07-28 13:26:16.292 ERROR HardwareKnobster - Lost connection
2022-07-28 13:26:18.333 ERROR HardwareKnobster - Lost connection
2022-07-28 13:26:20.372 ERROR HardwareKnobster - Lost connection
2022-07-28 13:26:22.400 INFO HardwareKnobster - Found knobster with channel A
2022-07-28 13:26:22.408 ERROR HardwareKnobster - Lost connection
2022-07-28 13:26:24.454 ERROR HardwareKnobster - Lost connection

So, could it be a problem with the knobster device ?
is it possible you could try it on a different computer ?
“Everything in moderation, including moderation.”
“Experience is merely the name men gave to their mistakes.”
Joe (CISSP) -IT security consultant

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Ralph
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Re: Knobster from Sim Innovations not connecting to AM 4.1.4 (Windows 10)

#15 Post by Ralph »

That was what I was thinking as well :) Give it a try on a different computer, that can be with the demo version of Air Manager. It might have something to do with your hardware setup.
If the result is the same, then the only option left is sending a new Knobster.

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jph
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Re: Knobster from Sim Innovations not connecting to AM 4.1.4 (Windows 10)

#16 Post by jph »

Ralph wrote: Fri Jul 29, 2022 7:40 am That was what I was thinking as well :) Give it a try on a different computer, that can be with the demo version of Air Manager. It might have something to do with your hardware setup.
If the result is the same, then the only option left is sending a new Knobster.
Yeah, I asked about hardware in use but didnt get a reply. First thing that came to mind was USB Power saving settings but it is far easier to check on another machine first if possible.
“Everything in moderation, including moderation.”
“Experience is merely the name men gave to their mistakes.”
Joe (CISSP) -IT security consultant

bi30153
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Re: Knobster from Sim Innovations not connecting to AM 4.1.4 (Windows 10)

#17 Post by bi30153 »

Hi, I will do more tests today or tomorrow:

- Removing some USB devices on my computer and re-test the knobster).
- Testing with a new USB HUB 2.0 (when it will arrive today)
- Testing another cable Type C to USB 3.0 (when it will arrive today) ( I have 4 USB 3 ports not used on my computer)
- Setting up another computer ( with a demo version of Air Manager) (today or tomorrow)

I will let you know the results of all the tests !

J.G.

bi30153
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Re: Knobster from Sim Innovations not connecting to AM 4.1.4 (Windows 10)

#18 Post by bi30153 »

Hi guys,

Good News ....

- The original cable & the knobster were (GOOD)

- I did a test with the new USB HUB 2.0 (7 ports with 4 devices) -
Knobster_A.jpg
--> (OK ... The new USB HUB 2.0 (7 ports with 4A) was the solution )

Now, if I look in the log.txt file in the Air Manager folder : no more error message about the HardwareKnobster .

2022-07-29 22:19:25.575 INFO EntityManager - Starting Air Manager Home Use 4.1.4 (Home Use, Activated) (JAVA=16.0.1)
2022-07-29 22:19:25.617 INFO AMBase - Initializing
2022-07-29 22:19:25.618 INFO AMBase - HW id = 99688a82407421d24f31a3024e0c6a3c
2022-07-29 22:19:46.239 INFO HardwareKnobster - Found knobster with channel A

Thanks again for your help !!
J. Grimard
Knobster_A_connected.jpg

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Re: Knobster from Sim Innovations not connecting to AM 4.1.4 (Windows 10)

#19 Post by Ralph »

Strange that it works with the hub, but USB can be a mystery at times, and not as universal as it's supposed to be :)

bi30153
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Joined: Wed Jul 27, 2022 1:28 pm

Re: Knobster from Sim Innovations not connecting to AM 4.1.4 (Windows 10)

#20 Post by bi30153 »

I know that the USB ports on the computer have a limit of current !

About the Amazon HUB :
Max output per port is 500MA for 5 regular USB ports, 1.5A for 2 USB fast charging ports; max output is 20W(5V/4A) across all 7 ports.
Check your device loading current when used for charging (e.g. iPads/Tablets) or for high-power devices (e.g. hard drive); insufficient current may lead to slow charging or other failure.

Thanks again.

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