Purchased twice - Tells me in use in another computer

Peer support for Air Manager desktop users

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Ralph
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Re: Purchased twice - Tells me in use in another computer

#21 Post by Ralph »

In the log you can check if your hardware ID has changed. We cannot fix your hardware :) We've got a little tool that can shows the various ID's that are checked. You can use this to see what's changing, but until now it has always been BIOS ID's.

Michael_B737NG
Posts: 15
Joined: Fri Jul 15, 2022 8:12 pm

Re: Purchased twice - Tells me in use in another computer

#22 Post by Michael_B737NG »

Hi,

I can see the AM BASE hardware ID has changed in the log file, but nothing has changed in my computer, nothing. Just another day booting the computer.

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Ralph
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Re: Purchased twice - Tells me in use in another computer

#23 Post by Ralph »

For you yes, but you would not notice your BIOS ID changing.
I'll see if I can get you that tool so you can check.

Michael_B737NG
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Joined: Fri Jul 15, 2022 8:12 pm

Re: Purchased twice - Tells me in use in another computer

#24 Post by Michael_B737NG »

Hi,

Thank you!

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Ralph
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Re: Purchased twice - Tells me in use in another computer

#25 Post by Ralph »

But please realize, that if that's the case, which it most probably is, we cannot do anything about it. You'll have to either live with resetting, or get a refund (but no license). It might also help to update your BIOS.

Michael_B737NG
Posts: 15
Joined: Fri Jul 15, 2022 8:12 pm

Re: Purchased twice - Tells me in use in another computer

#26 Post by Michael_B737NG »

Hi,

Just updated my Z490 AORUS MASTER bios from F3 to F21. I had to use another activation so I'm now out, can you reset my activations again. If I don't Air Manager I'll have to use G-Step for my gauges and I'd prefer to use AM. If you don't have an issue constantly refreshing my activations when I use them up, I'll keep using Air Manager.

Just don't want to have any issues in using AM nor do I want you to think something underhanded is going on.

Do I have to put in another request to reset the activations?

Thanks
Mike

Michael_B737NG
Posts: 15
Joined: Fri Jul 15, 2022 8:12 pm

Re: Purchased twice - Tells me in use in another computer

#27 Post by Michael_B737NG »

Hi Ralph,

So far no more activation requests, looks like your idea to update the M/B Bios did the trick.

Thanks
Mike

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