Purchased twice - Tells me in use in another computer
Re: Purchased twice - Tells me in use in another computer
In the log you can check if your hardware ID has changed. We cannot fix your hardware We've got a little tool that can shows the various ID's that are checked. You can use this to see what's changing, but until now it has always been BIOS ID's.
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Re: Purchased twice - Tells me in use in another computer
Hi,
I can see the AM BASE hardware ID has changed in the log file, but nothing has changed in my computer, nothing. Just another day booting the computer.
I can see the AM BASE hardware ID has changed in the log file, but nothing has changed in my computer, nothing. Just another day booting the computer.
Re: Purchased twice - Tells me in use in another computer
For you yes, but you would not notice your BIOS ID changing.
I'll see if I can get you that tool so you can check.
I'll see if I can get you that tool so you can check.
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- Posts: 15
- Joined: Fri Jul 15, 2022 8:12 pm
Re: Purchased twice - Tells me in use in another computer
Hi,
Thank you!
Thank you!
Re: Purchased twice - Tells me in use in another computer
But please realize, that if that's the case, which it most probably is, we cannot do anything about it. You'll have to either live with resetting, or get a refund (but no license). It might also help to update your BIOS.
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- Posts: 15
- Joined: Fri Jul 15, 2022 8:12 pm
Re: Purchased twice - Tells me in use in another computer
Hi,
Just updated my Z490 AORUS MASTER bios from F3 to F21. I had to use another activation so I'm now out, can you reset my activations again. If I don't Air Manager I'll have to use G-Step for my gauges and I'd prefer to use AM. If you don't have an issue constantly refreshing my activations when I use them up, I'll keep using Air Manager.
Just don't want to have any issues in using AM nor do I want you to think something underhanded is going on.
Do I have to put in another request to reset the activations?
Thanks
Mike
Just updated my Z490 AORUS MASTER bios from F3 to F21. I had to use another activation so I'm now out, can you reset my activations again. If I don't Air Manager I'll have to use G-Step for my gauges and I'd prefer to use AM. If you don't have an issue constantly refreshing my activations when I use them up, I'll keep using Air Manager.
Just don't want to have any issues in using AM nor do I want you to think something underhanded is going on.
Do I have to put in another request to reset the activations?
Thanks
Mike
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- Posts: 15
- Joined: Fri Jul 15, 2022 8:12 pm
Re: Purchased twice - Tells me in use in another computer
Hi Ralph,
So far no more activation requests, looks like your idea to update the M/B Bios did the trick.
Thanks
Mike
So far no more activation requests, looks like your idea to update the M/B Bios did the trick.
Thanks
Mike