Purchased twice - Tells me in use in another computer

Peer support for Air Manager desktop users

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Michael_B737NG
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Joined: Fri Jul 15, 2022 8:12 pm

Purchased twice - Tells me in use in another computer

#1 Post by Michael_B737NG »

Hi Everyone,

I submitted a ticket but thought I'd post here to see if anyone has seen this issue. I purchased Air Manager the other day for the second time and installed it onto my computer, it worked just fine. Here is a video of the screen grab of the MCP.

https://www.youtube.com/watch?v=-yE2Y7soapI&t=2574s

Today I turn on the computer to be told by Air Manager it's open in another computer which it's not.

Anyone see this before?

Thanks
Mike

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jph
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Re: Purchased twice - Tells me in use in another computer

#2 Post by jph »

What problem is the video supposed to be showing .?
Joe. CISSP, MSc.

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jph
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Re: Purchased twice - Tells me in use in another computer

#3 Post by jph »

Hi, also for license reset see wiki.
https://siminnovations.com/wiki/index.p ... ense_reset
Joe. CISSP, MSc.

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Ralph
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Re: Purchased twice - Tells me in use in another computer

#4 Post by Ralph »

Can be anything, Windows update, hardware change. Just reset the license and go :)

Michael_B737NG
Posts: 15
Joined: Fri Jul 15, 2022 8:12 pm

Re: Purchased twice - Tells me in use in another computer

#5 Post by Michael_B737NG »

Hi,

If I do that, don't I lose one of my three license resets? One of the reasons I purchased again is because I ran out, don't want to run out again.

Thanks

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jph
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Re: Purchased twice - Tells me in use in another computer

#6 Post by jph »

No, you won't have an issue, any future problems you can always contact support again and they will sort it for you. Three is a maximum before you need to contact support, not a cut off limit.
Enjoy.
Joe. CISSP, MSc.

Michael_B737NG
Posts: 15
Joined: Fri Jul 15, 2022 8:12 pm

Re: Purchased twice - Tells me in use in another computer

#7 Post by Michael_B737NG »

Hi,

Okay, thanks for the help. Looks like I didn't need to purchase a second copy.

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Ralph
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Re: Purchased twice - Tells me in use in another computer

#8 Post by Ralph »

No that wasn't necessary. If it isn't too long ago, 3 months or less I believe, then PayPal let's us do a refund.

Michael_B737NG
Posts: 15
Joined: Fri Jul 15, 2022 8:12 pm

Re: Purchased twice - Tells me in use in another computer

#9 Post by Michael_B737NG »

Hi,

I don't really care about the extra funds, I'm glad there are individuals like yourself that allows me to enjoy my hobby to the fullest by creating these programs. Only Issue I have now, I'm being told I have used up all three resets. I adjusted the support ticket to reflect the change in status. The latest Order ID: 36586 from July 5th. Also shows date added as July 7th.
0715221814_HDR.jpg
Thanks for the help.

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Ralph
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Re: Purchased twice - Tells me in use in another computer

#10 Post by Ralph »

Tomorrow I'm back in the office. Then I will be handling support tickets and emails.

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