Hi Everyone,
I submitted a ticket but thought I'd post here to see if anyone has seen this issue. I purchased Air Manager the other day for the second time and installed it onto my computer, it worked just fine. Here is a video of the screen grab of the MCP.
https://www.youtube.com/watch?v=-yE2Y7soapI&t=2574s
Today I turn on the computer to be told by Air Manager it's open in another computer which it's not.
Anyone see this before?
Thanks
Mike
Purchased twice - Tells me in use in another computer
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- Posts: 15
- Joined: Fri Jul 15, 2022 8:12 pm
Re: Purchased twice - Tells me in use in another computer
What problem is the video supposed to be showing .?
Joe. CISSP, MSc.
Re: Purchased twice - Tells me in use in another computer
Hi, also for license reset see wiki.
https://siminnovations.com/wiki/index.p ... ense_reset
https://siminnovations.com/wiki/index.p ... ense_reset
Joe. CISSP, MSc.
Re: Purchased twice - Tells me in use in another computer
Can be anything, Windows update, hardware change. Just reset the license and go
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- Posts: 15
- Joined: Fri Jul 15, 2022 8:12 pm
Re: Purchased twice - Tells me in use in another computer
Hi,
If I do that, don't I lose one of my three license resets? One of the reasons I purchased again is because I ran out, don't want to run out again.
Thanks
If I do that, don't I lose one of my three license resets? One of the reasons I purchased again is because I ran out, don't want to run out again.
Thanks
Re: Purchased twice - Tells me in use in another computer
No, you won't have an issue, any future problems you can always contact support again and they will sort it for you. Three is a maximum before you need to contact support, not a cut off limit.
Enjoy.
Enjoy.
Joe. CISSP, MSc.
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- Posts: 15
- Joined: Fri Jul 15, 2022 8:12 pm
Re: Purchased twice - Tells me in use in another computer
Hi,
Okay, thanks for the help. Looks like I didn't need to purchase a second copy.
Okay, thanks for the help. Looks like I didn't need to purchase a second copy.
Re: Purchased twice - Tells me in use in another computer
No that wasn't necessary. If it isn't too long ago, 3 months or less I believe, then PayPal let's us do a refund.
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- Posts: 15
- Joined: Fri Jul 15, 2022 8:12 pm
Re: Purchased twice - Tells me in use in another computer
Hi,
I don't really care about the extra funds, I'm glad there are individuals like yourself that allows me to enjoy my hobby to the fullest by creating these programs. Only Issue I have now, I'm being told I have used up all three resets. I adjusted the support ticket to reflect the change in status. The latest Order ID: 36586 from July 5th. Also shows date added as July 7th.
Thanks for the help.
I don't really care about the extra funds, I'm glad there are individuals like yourself that allows me to enjoy my hobby to the fullest by creating these programs. Only Issue I have now, I'm being told I have used up all three resets. I adjusted the support ticket to reflect the change in status. The latest Order ID: 36586 from July 5th. Also shows date added as July 7th.
Thanks for the help.
Re: Purchased twice - Tells me in use in another computer
Tomorrow I'm back in the office. Then I will be handling support tickets and emails.