HOW TO GUIDE: FIX - Network connection issues with Air Manager, Air Player or other PCs / Devices.

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jph
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HOW TO GUIDE: FIX - Network connection issues with Air Manager, Air Player or other PCs / Devices.

#1 Post by jph »

MANY MANY times on the forums we see posts from people having difficulty with network connection issues, for example, Air Player not being seen by the PC running Air Manager. This 'HOW TO' also applies to ANY PC / Device not seeing any other PC, 'device' or system on your network. If you are having ANY connection issues, do this FIRST.

It is almost always a 'Device Discovery' issue

In Microsoft Windows (and this ONLY applies to Microsoft Windows) -
Go to Settings,(Right click the start button and select 'settings' from the menu) then select 'Network & Internet', then 'properties' for the network in use, then ensure that the 'Private' option button is checked under 'Network Profile' (example images below).
Do this on ALL machines. If Wi-Fi is in use then it is the same procedure. There are other ways to get to these settings, this is just one example.
90% of your problems will be solved and the machines / devices will see each other as expected.

Example -
Go to 'Settings' then click here -
.
network1.jpg
.
Then chose this option here -
.
network2.jpg
.
Then ensure this is checked !
.
network3.jpg
.
Do this on all machines.
Happy Air Manager and Air Player and 90% of reported 'Network Issues' are now solved.
Enjoy.
Joe
“Everything in moderation, including moderation.”
“Experience is merely the name men gave to their mistakes.”
Joe (CISSP) -IT security consultant

mhabubark
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Re: HOW TO GUIDE: FIX - Network connection issues with Air Manager, Air Player or other PCs / Devices.

#2 Post by mhabubark »

Great guide. I apply the steps mentioned and the issue was solved. The air player is working fine and the network issue is fixed. Thanks.


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Ralph
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Re: HOW TO GUIDE: FIX - Network connection issues with Air Manager, Air Player or other PCs / Devices.

#4 Post by Ralph »

I've added a similar description to our wiki, it might help some people.

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jph
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Re: HOW TO GUIDE: FIX - Network connection issues with Air Manager, Air Player or other PCs / Devices.

#5 Post by jph »

hope it helps some

For anyone who found themselves here then here's the wiki link to the general firewall and device recovery possible issues that may be preventing your connection

https://siminnovations.com/wiki/index.p ... n_problems
“Everything in moderation, including moderation.”
“Experience is merely the name men gave to their mistakes.”
Joe (CISSP) -IT security consultant

swijmf
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Re: HOW TO GUIDE: FIX - Network connection issues with Air Manager, Air Player or other PCs / Devices.

#6 Post by swijmf »

Followed all recommendations in the wiki and also from this thread. Still not getting a connection. Any advice/help would be greatly appreciated.

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jph
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Re: HOW TO GUIDE: FIX - Network connection issues with Air Manager, Air Player or other PCs / Devices.

#7 Post by jph »

Any information would also be greatly appreciated ;)

You need to explain more about what is happening.
Post your log file also - preferably start a new thread explaining what exactly you have tried, your setup details, and your log file.
“Everything in moderation, including moderation.”
“Experience is merely the name men gave to their mistakes.”
Joe (CISSP) -IT security consultant

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