Air Mgr 4.0 opens for 20seconds, then closes

Help with Air Manager iPad version

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vince1500
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Joined: Sat Sep 09, 2017 4:19 pm

Air Mgr 4.0 opens for 20seconds, then closes

#1 Post by vince1500 »

I relocated flight sim to new home in another state. iPad running version 9.3.5. When I try to open program, Air Manager 4.0 title screen appears for about 20 seconds, then disappears. When I double click home button I can see the panel I previously designed, along with any other programs I had open. Tapping the panel opens it to full screen but it is unusable. I can't sideswipe to get to settings tab or do anything with it. Suggestions?

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Ralph
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Re: Air Mgr 4.0 opens for 20seconds, then closes

#2 Post by Ralph »

Corrupt configuration maybe. Can you try completely removing the application and then installing it again?

vince1500
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Joined: Sat Sep 09, 2017 4:19 pm

Re: Air Mgr 4.0 opens for 20seconds, then closes

#3 Post by vince1500 »

I would like to try that, but where would I find the file to reload it onto my iPad?

UPDATE:. I deleted Air Manager. Then I went to iPad APP STORE and looked up my purchases. It showed AIR MANAGER and an iCloud icon. I clicked on the icon and AIR MANAGER reinstalled.

Now when I try to open it shows version 3.7 (not the 4.0 I deleted) but the program now stays open.

How do I upgrade back up to 4.0 and also upgrade the interface module. I have AMV_2_1_3.

vince1500
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Joined: Sat Sep 09, 2017 4:19 pm

Re: Air Mgr 4.0 opens for 20seconds, then closes

#4 Post by vince1500 »

It’s been 2 weeks since my last post. I was just wondering why I haven’t heard from tech support. Is this normal?a

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Keith Baxter
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Re: Air Mgr 4.0 opens for 20seconds, then closes

#5 Post by Keith Baxter »

Hi,

Did you submit a ticket?

https://www.siminnovations.com/support-tickets

Keith
AMD RYZEN 9 5950X CPU, Corsair H80I cooler, ASUS TUF GAMING B550-PLUS AMD Ryzen Mother Board,  32Gb ram Corsair Vengeance 3000Mh, MSI GTX960 4G graphics card 

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Ralph
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Re: Air Mgr 4.0 opens for 20seconds, then closes

#6 Post by Ralph »

The forums isn't for technical support from Sim Innovations, it's a community forum. If you want technical support then send in a support ticket as Keith already suggested.

https://www.siminnovations.com/support-tickets

vince1500
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Joined: Sat Sep 09, 2017 4:19 pm

Re: Air Mgr 4.0 opens for 20seconds, then closes

#7 Post by vince1500 »

Thanks everyone. I'm new to this and didn't know about the service ticket.

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Ralph
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Re: Air Mgr 4.0 opens for 20seconds, then closes

#8 Post by Ralph »

No worries, it's not that we don't want to help, but it is hard to keep track of all the forum posts. The ticket system is a better system because it gives me a list of all items that need answering.

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