SOLVED!! iPad Panels not working

Help with Air Manager iPad version

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VizslaGuy
Posts: 26
Joined: Tue Oct 26, 2021 6:38 am

SOLVED!! iPad Panels not working

#1 Post by VizslaGuy »

Hello and thank-you for this forum!!

I purchased the iPad version of Air Manager (old iOS 9). Worked great. Then, got a new-to-me iPad Pro 12.9" running iOS 15

When I transferred my stuff to the new iPad, Air manager stopped working properly. Previously working panels now look like this.

Any suggestions, please?

PS: the iOS 9 one still works fine. :?:
2021-10-25 23.37.17.jpg
To save you the long read: the solution is to make sure that your iPad is NOT set to Zoomed mode in Display settings!!
Last edited by VizslaGuy on Sat Oct 30, 2021 8:58 pm, edited 2 times in total.

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Corjan
Posts: 2638
Joined: Thu Nov 19, 2015 9:04 am

Re: iPad Panels not working

#2 Post by Corjan »

Hi,


This is a known issue. It is messed up because the configuration still assumes the old iPad resolution which is different that the new one.

The easy fix is to remove the panels, and add them again.


Corjan

VizslaGuy
Posts: 26
Joined: Tue Oct 26, 2021 6:38 am

Re: iPad Panels not working

#3 Post by VizslaGuy »

I have done that and get the same result. Even deleted app and all related data and re-downloaded it, same result 😢

User avatar
Corjan
Posts: 2638
Joined: Thu Nov 19, 2015 9:04 am

Re: iPad Panels not working

#4 Post by Corjan »

Hi,

Oh, that is weird.
I will test on our iPad Pro this week and come back to you.

Sorry for the trouble,
Corjan

VizslaGuy
Posts: 26
Joined: Tue Oct 26, 2021 6:38 am

Re: iPad Panels not working

#5 Post by VizslaGuy »

Awesome, thank-you!!

To be further clear ... when I deleted and re-loaded, it did not offer me the chance to pay again (which I would gladly do, this thing is COOL!!), maybe it still "thinks" I'm using the old iPad iOS 9 tablet? I would like to have it on both, so I don't mind paying again.

VizslaGuy
Posts: 26
Joined: Tue Oct 26, 2021 6:38 am

Re: iPad Panels not working

#6 Post by VizslaGuy »

Just tried again...
- Confirm I have the latest d/l (v4)
- delete Air Manager AND data from iPad Pro
- Re-boot device (cold power off)
- Restart device
- Re-install Air Manager

Sadly, same result and still no ask to pay again.

VizslaGuy
Posts: 26
Joined: Tue Oct 26, 2021 6:38 am

Re: iPad Panels not working

#7 Post by VizslaGuy »

Any updates yet?

User avatar
Corjan
Posts: 2638
Joined: Thu Nov 19, 2015 9:04 am

Re: iPad Panels not working

#8 Post by Corjan »

Hi,


Tried it yesterday on my iPad 12,9 inch, but seems to work fine.

Have you already tried removing a panel and adding it again?


Corjan

VizslaGuy
Posts: 26
Joined: Tue Oct 26, 2021 6:38 am

Re: iPad Panels not working

#9 Post by VizslaGuy »

Yes

Tried many different iterations of deleting panels, uninstall re-install. The iOS 9 (old) iPad is still in use with the same Apple Id, maybe this is the issue?

VizslaGuy
Posts: 26
Joined: Tue Oct 26, 2021 6:38 am

Re: iPad Panels not working

#10 Post by VizslaGuy »

Corjan wrote: Fri Oct 29, 2021 8:11 pm Hi,


Tried it yesterday on my iPad 12,9 inch, but seems to work fine.

Have you already tried removing a panel and adding it again?


Corjan
Have you tried multiple iPads with the same Apple Id?

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