No access to my account

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alexis_maria
Posts: 44
Joined: Mon Jan 08, 2018 12:54 pm

No access to my account

#1 Post by alexis_maria »

Good morning :

Sorry to bother you here but this is the only possible way I have to contact. I have had an account created for several years but I have encountered the following problem, I can no longer access my account. Although I have my password and email, it says that the account does not exist. I am trying to create another one but the web always remains in the captcha of i,m not a robot.

I don't know what to do to access. The only place I have been able to access is the forum. it does not allow me to send tickets either

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Ralph
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Re: No access to my account

#2 Post by Ralph »

The forums is a different account. Are you maybe trying to login to the wiki? Because that's not possible.

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Ralph
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Re: No access to my account

#3 Post by Ralph »

Also note that you are using two different email addresses, a Gmail and a Hotmail address.

alexis_maria
Posts: 44
Joined: Mon Jan 08, 2018 12:54 pm

Re: No access to my account

#4 Post by alexis_maria »

Ralph wrote: Sun Feb 11, 2024 12:56 pm Also note that you are using two different email addresses, a Gmail and a Hotmail address.
image.png
image.png (5.09 KiB) Viewed 451 times
https://www.siminnovations.com/componen ... ount/login

try to access here. If I put I forgot my password I get the email. I put there the user and it tells me what I put at the top of the page

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Ralph
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Re: No access to my account

#5 Post by Ralph »

It sometimes takes a few minutes before the recovery password becomes active.

alexis_maria
Posts: 44
Joined: Mon Jan 08, 2018 12:54 pm

Re: No access to my account

#6 Post by alexis_maria »

Ralph wrote: Sun Feb 11, 2024 8:49 pm It sometimes takes a few minutes before the recovery password becomes active.
I will try again now and let you know.

alexis_maria
Posts: 44
Joined: Mon Jan 08, 2018 12:54 pm

Re: No access to my account

#7 Post by alexis_maria »

Ralph wrote: Sun Feb 11, 2024 8:49 pm It sometimes takes a few minutes before the recovery password becomes active.
continues unchanged. I use the password reset that I did at 15.55z.

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Ralph
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Re: No access to my account

#8 Post by Ralph »

Please request a reset. Then wait a little while and try again.

alexis_maria
Posts: 44
Joined: Mon Jan 08, 2018 12:54 pm

Re: No access to my account

#9 Post by alexis_maria »

Ralph wrote: Sun Feb 11, 2024 9:20 pm Please request a reset. Then wait a little while and try again.
image.png
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requested. Wait an hour to see what happens

alexis_maria
Posts: 44
Joined: Mon Jan 08, 2018 12:54 pm

Re: No access to my account

#10 Post by alexis_maria »

I'm desperate and I don't know what else to do, everything remains the same

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