Freeze load screen

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mauriciokami
Posts: 3
Joined: Tue Sep 20, 2022 5:58 pm

Freeze load screen

#1 Post by mauriciokami »

Good afternoon.
My airmanager simply stopped working. :cry: :cry: :cry: :cry:
When trying to open the software, it gets stuck on the load screen.
I tried to do a new installation, deleting the airmanager folder from the C/users/*****/airmanager folder, but even with a clean installation the airmanager would not load.
Support said it could be a custom instrument, script error, but it's not, because even after a clean install it didn't work.
I tried to install windows packages but it still won't.
I want to use the software but I can't solve the problem.
Could anyone here help me?

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Ralph
Posts: 7878
Joined: Tue Oct 27, 2015 7:02 pm
Location: De Steeg
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Re: Freeze load screen

#2 Post by Ralph »

Which version are you trying to run? Did you completely remove the Air Manager folder in the Program Files before reinstalling?

By the way, you can also just reply to your ticket :)

mauriciokami
Posts: 3
Joined: Tue Sep 20, 2022 5:58 pm

Re: Freeze load screen

#3 Post by mauriciokami »

Yes, I removed everything.
I'm using version 4.1

mauriciokami
Posts: 3
Joined: Tue Sep 20, 2022 5:58 pm

Re: Freeze load screen

#4 Post by mauriciokami »

I need hel Ralph, please! :( :( :( :( :( :( :(

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jph
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Joined: Fri Apr 10, 2020 12:50 pm
Location: Somewhere over the rainbow..

Re: Freeze load screen

#5 Post by jph »

you said you removed everything from the
C/users/*****/airmanager folder
Ralph asked about the program files folder also

normally C:\Program Files\Air Manager\

You should use 'uninstall' from the control panel FIRST and then remove everything from, and including, those folders.
Joe. CISSP, MSc.

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