Hello, I placed an order yesterday, I paid with Paypal (Paypal transaction 80471730J2425224H) and I have been debited (160€).
Paypal sent me the payment confirmation email and on the Paypal website, the order is confirmed
but on Sim Innovation the order is lost.
1 – I didn’t received any order confirmation from Sim Innovation.
2 – It doen’t appear in the Sim Innovation website in transactions
I think they never received the acknowledge from Paypal
I have written an email to info@siminnovations.com but without answers.
Does the Sim Innovations staff can check it?
[solved] Missing order
[solved] Missing order
Last edited by EBarbey on Thu Oct 06, 2022 7:44 am, edited 1 time in total.
Re: Missing order
We're in Europe, not in the US, so it can take a little while before we reply.
The order confirmation always sends, but it can be that it either ends up in your spam folder, or is blocked by your email provider. But please check your spam first.
The order confirmation always sends, but it can be that it either ends up in your spam folder, or is blocked by your email provider. But please check your spam first.
Re: Missing order
I've also sent you an email with a request for some more information on your orders.
Re: Missing order
Hello, I've just checked my gmail spam box and I don't find any emails. Could you write your request in a private message?
Re: Missing order
You've replied to my email so it seems you've received it?
Re: Missing order
I have received only one email from SimInnovation when I have created my account yesterday.
Then, I placed the order. As I have received no order confirmation, I sent you a mail (it was yesterday).
Since yesterday, I have received a second message from SimInnovation when I have created the forum account
So if you mean that I should receive your email because I have received the first mail during account creation, then yes it should work. I have no explanation. I have checked
But I have a doubt that is just an email issue because how to explain that the SimInnovation doesn’t show my order.
So could you confirm that you see my transaction in your paypal history? If not I have to contact Paypal to investiguate.
Then, I placed the order. As I have received no order confirmation, I sent you a mail (it was yesterday).
Since yesterday, I have received a second message from SimInnovation when I have created the forum account
So if you mean that I should receive your email because I have received the first mail during account creation, then yes it should work. I have no explanation. I have checked
But I have a doubt that is just an email issue because how to explain that the SimInnovation doesn’t show my order.
So could you confirm that you see my transaction in your paypal history? If not I have to contact Paypal to investiguate.
Re: Missing order
I'm not sure where you're looking? I've checked your account and then I see both orders. I removed your name for privacy reasons.
Are you singing in with your icloud email address?Re: Missing order
It's not my order.
Check the paypal transaction, the payment has been made yesterday (September 19th 2022). Your screenshot indicates 2 orders made the 12th and another made in 2021.
I didn't use any icloud email address. I use my gmail email avias*********@gmail.com only.
Check the paypal transaction, the payment has been made yesterday (September 19th 2022). Your screenshot indicates 2 orders made the 12th and another made in 2021.
I didn't use any icloud email address. I use my gmail email avias*********@gmail.com only.
Re: Missing order
According our exchanges, I have open a claim to Paypal because someone has received my payment. I keep you in touch
Re: Missing order
solve thanks to Ralph help. Thank you