AM frequently closing and or fails to start

[dappercorleon]

Recently Air Manager (4.1.3 / MSFS 2020) has started to become unstable for me. As the subject states it often will not open the first or even second time I launch the application. AM will also randomly exit. Some times it works fine. Unsure how to troubleshoot. Please let me know what other information I can provide to look into this.

[Ralph]

You can have a look at the log.txt in C:/users/your username/Air Manager/ or post the file (not its contents) here.

[dappercorleon]

Many thanks! I was looking in the wrong place for the log file.

[Ralph]

Any useful information in there?

[dappercorleon]

Thanks for checking back in!!

Seems like I may be having a couple of separate issues.

My knobster is reporting disconnects at times:
...
2022-05-17 16:15:02.694 ERROR HardwareKnobster - Lost connection
2022-05-17 16:15:03.531 INFO HardwareKnobster - Found knobster with channel A
2022-05-17 16:19:08.792 ERROR HardwareKnobster - Lost connection
2022-05-17 16:19:10.027 INFO HardwareKnobster - Found knobster with channel A
2022-05-17 16:20:06.519 ERROR HardwareKnobster - Lost connection
2022-05-17 16:20:07.614 INFO HardwareKnobster - Found knobster with channel A
2022-05-17 16:22:49.765 ERROR HardwareKnobster - Lost connection
2022-05-17 16:22:51.345 INFO HardwareKnobster - Found knobster with channel A
2022-05-17 16:23:17.101 ERROR HardwareKnobster - Lost connection
2022-05-17 16:23:17.623 INFO HardwareKnobster - Found knobster with channel A
2022-05-17 16:23:51.286 ERROR HardwareKnobster - Lost connection
2022-05-17 16:23:51.989 INFO HardwareKnobster - Found knobster with channel A
2022-05-17 16:24:08.416 ERROR HardwareKnobster - Lost connection
2022-05-17 16:24:09.189 INFO HardwareKnobster - Found knobster with channel A
2022-05-17 16:25:00.565 ERROR HardwareKnobster - Lost connection
2022-05-17 16:25:01.754 INFO HardwareKnobster - Found knobster with channel A
2022-05-17 16:27:30.777 ERROR HardwareKnobster - Lost connection
2022-05-17 16:27:31.349 INFO HardwareKnobster - Found knobster with channel A
2022-05-17 16:28:36.125 ERROR HardwareKnobster - Lost connection
2022-05-17 16:28:37.076 INFO HardwareKnobster - Found knobster with channel A
...

In addition, I also see some errors in event viewer:
Faulting application name: javaw.exe, version: 16.0.1.0, time stamp: 0x45bd714b
Faulting module name: nvwgf2umx.dll, version: 30.0.15.1277, time stamp: 0x6272de84
Exception code: 0xc0000005
Fault offset: 0x0000000000c26d50
Faulting process id: 0xd50
Faulting application start time: 0x01d86a66a81b01a7
Faulting application path: C:\Program Files\Air Manager\jre\bin\javaw.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nvmdig.inf_amd64_38fed876bbdc95c6\nvwgf2umx.dll
Report Id: bf93b300-5bac-45d8-91cc-b83afb7cd948
Faulting package full name:
Faulting package-relative application ID:

&

Faulting application name: javaw.exe, version: 16.0.1.0, time stamp: 0x45bd714b
Faulting module name: dxgi.dll, version: 10.0.19041.1566, time stamp: 0x064d9e19
Exception code: 0xc0000005
Fault offset: 0x0000000000003202
Faulting process id: 0xab4
Faulting application start time: 0x01d86a680ae5ef84
Faulting application path: C:\Program Files\Air Manager\jre\bin\javaw.exe
Faulting module path: C:\Windows\SYSTEM32\dxgi.dll
Report Id: 1ad7e632-0baf-4a42-81b7-82b86060e426
Faulting package full name:
Faulting package-relative application ID:

But, I think the latter may be due to a conflict with running spacedesk / VNC on/at the same time.

I plan on doing more testing today, will disengage VNC and actually walk down the stairs to manipulate the desktop rather than taking the lazy VNC approach.

Thanks again for your response!

[Ralph]

Is Spacedesk some sort of remote desktop thing? If yes, then yes that can be the problem.

[dappercorleon]

Hi, spacedesk is a tool to allow tablets to act as external monitors. Pretty slick deal that works on both Android and IOS devices.

I do have VNC installed on my desktop and have not had any problems (that I'm aware of) prior to recently.

Had a few successful test flight yesterday, no application crashes during flight. I do still see events related to the knobster disconnecting.

Plan to keep testing and playing around to see if I can further isolate anything.

Thank you again for your interest, Ralph!