Air Player not showing on the screen

[edromano]

Hi There
I have just purchased the Desktop Air Player and the download and installation seem to be all right.
However, whenever I try to run it, the small icon shows at the bottom right of the display at the task manager keep saying it is running but the program doesn't open.
I tried several times to uninstall and install again to no effect.
Any idea how to solve it ?

[SimPassion]

Hello @edromano

Welcome to the Sim Innovations forums

Could you post the "log.txt" file from "C:\Users\%username%"\Air Manager" ?

Gilles

[edromano]

Hi Gilles

Is this the .txt you're talking about?

10-09-2019 08:00:55 INFO AirPlayer: Version 3.6.3 HOME_USE
10-09-2019 08:00:55 INFO AirPlayer: HW id = e837ea99778666a2e786851f288f9d0f
10-09-2019 08:00:55 INFO LicenseFile: Program version: HOME_USE, License: HOME_USE_FREE, Valid until: Unlimited

[SimPassion]

In any case, do you purchase also an Air Manager license to upload instruments to Air Player Desktop APP ?
Did you upload instrument from AM to AP ?

Gilles

[edromano]

I have another AM license in another computer and a previous version of AM 2.3 on this desktop which I am struggling to re-activate.

[SimPassion]

Once AM launched, we should go to "Device" tab,
there selecting the Air Player device on the left pane list,
we click on the <Save> button to upload the panel and instruments that have been added previously to this device

Gilles

[Sling]

edromano,

First of all welcome.

I think the fundamental bit you are missing in this is that AP is not a standalone App. As Gilles said you need AM to be able to upload panels to AP. AP sitting in the task bar is normal and a sign that it is running. If you only want a single machine running panels then you should contact the guys at Sim Innovations to ask to have this AP purchase credited towards an AM purchase.

Tony

[Ralph]

I see you have both an Air Manager and Air Player license. As Tony said, Air Player has to be configured by using Air Manager. Usually you place Air Player on a second instrument machine. If you have only one machine for instruments, then you don't need Air Player.