Server problems - Update

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Ralph
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Server problems - Update

#1 Post by Ralph » Sat Apr 27, 2019 7:13 pm

We're experiencing problems with our server / hosting provider. There's a high CPU load, but so far we haven't been able to find out what is causing this. We hope to know more by tomorrow.

You might be experiencing problems with downloading instruments, instrument panels and maybe also applications.

More news soon...

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Sling
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Re: Server problems

#2 Post by Sling » Sun Apr 28, 2019 1:03 am

Thanks for the confirmation Ralph. I thought it was my end at first but other sites are fine.

I hope it’s sorted soon.

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Ralph
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Re: Server problems

#3 Post by Ralph » Sun Apr 28, 2019 9:10 am

Our hosting provider (Hostgator) promised to send us an overview today, of all processes that are running and their CPU usage. Hopefully that will give us a better insight.

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Ralph
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Re: Server problems

#4 Post by Ralph » Tue Apr 30, 2019 10:14 am

Still waiting for an update to our support ticket :roll:

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Ralph
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Re: Server problems

#5 Post by Ralph » Tue Apr 30, 2019 1:33 pm

We found the cause to be one account downloading lots and lots of instruments. We've blocked this account and now it should be back to normal.

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Ralph
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Re: Server problems - Update

#6 Post by Ralph » Thu May 16, 2019 4:01 pm

A clone of our website is being made at the moment. This will cause some slow response and errors for a while. Should be over soon.

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Keith Baxter
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Re: Server problems - Update

#7 Post by Keith Baxter » Thu May 23, 2019 12:33 am

Ralph,
For a few days now the forum keeps on logging me off on my apple phone and iPad despite having the remember me checked. This is very annoying to have to re log in all the time.

This is not the case when using my PC or smart TV.

Keith
AMD RYZEN 9 5950X CPU, Corsair H80I cooler, ASUS TUF GAMING B550-PLUS AMD Ryzen Mother Board,  32Gb ram Corsair Vengeance 3000Mh, MSI GTX960 4G graphics card 

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Sling
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Re: Server problems - Update

#8 Post by Sling » Thu May 23, 2019 3:58 am

Keith,

I’ve been having the opposite problem for ages now. Phone and tablet fine. PC always logs off.

Tony

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Ralph
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Re: Server problems - Update

#9 Post by Ralph » Thu May 23, 2019 4:57 am

I've been reading about it for a while. There are more people who have the same problem, but there seems to be no real solution for it as far as I could tell.

I've cleaned the cache and the sessions. It probably won't help, but worth a try.

SimPassion
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Re: Server problems - Update

#10 Post by SimPassion » Fri Aug 02, 2019 6:38 am

We experiencing forum slowdown and Online Store unavailable
any opened connection again ?

Gilles

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