Knobster V2 won't connect in Air Manager

Support for the SimWareKits Knobster in combination with Air Manager and Air Player

Moderators: Ralph, russ

Message
Author
MikeJoyce
Posts: 4
Joined: Wed Jan 15, 2020 2:29 am

Knobster V2 won't connect in Air Manager

#1 Post by MikeJoyce » Thu Aug 20, 2020 12:45 am

Windows 10 Pro. I can see the device register in the control panel Devices when I plug it in.]
But it's always "disconnected" in Air Manager.

Any ideas?

Thanks!
MikeJ
Capture.PNG
Capture.PNG

User avatar
Ralph
Posts: 5090
Joined: Tue Oct 27, 2015 7:02 pm
Location: De Steeg
Contact:

Re: Knobster V2 won't connect in Air Manager

#2 Post by Ralph » Thu Aug 20, 2020 2:02 am

This can mean that it has been connected before but isn't now. It's better to check the Windows device list.

MikeJoyce
Posts: 4
Joined: Wed Jan 15, 2020 2:29 am

Re: Knobster V2 won't connect in Air Manager

#3 Post by MikeJoyce » Thu Aug 20, 2020 2:14 am

It seems normal in the device list?
Capture.PNG

MikeJoyce
Posts: 4
Joined: Wed Jan 15, 2020 2:29 am

Re: Knobster V2 won't connect in Air Manager

#4 Post by MikeJoyce » Thu Aug 20, 2020 2:59 am

Another note, I purchased two of them and both have the same result when plugged in separately. Must be a software issue?

User avatar
Ralph
Posts: 5090
Joined: Tue Oct 27, 2015 7:02 pm
Location: De Steeg
Contact:

Re: Knobster V2 won't connect in Air Manager

#5 Post by Ralph » Thu Aug 20, 2020 5:59 am

Do you have KnobXP in X-Plane running maybe or do you have Air Player on the same computer?

MikeJoyce
Posts: 4
Joined: Wed Jan 15, 2020 2:29 am

Re: Knobster V2 won't connect in Air Manager

#6 Post by MikeJoyce » Thu Aug 20, 2020 4:19 pm

Just running Air Manager, XPlane is not running.

CSUBuzz
Posts: 1
Joined: Thu Aug 27, 2020 12:26 am

Re: Knobster V2 won't connect in Air Manager

#7 Post by CSUBuzz » Thu Aug 27, 2020 12:32 am

We are having the same problem. We updated to Air Mgr V3 in July and purchased Knobster V2 on 8/15/20 and installed it 8/20/20. Window10 recognizes the Knobster as a device but AirMgr V3 does not list it at all in the Display Menu. We have followed all setup instructions. This is very frustrating. Please help.

Roxus
Posts: 51
Joined: Wed Sep 02, 2020 7:30 pm

Re: Knobster V2 won't connect in Air Manager

#8 Post by Roxus » Fri Mar 05, 2021 5:16 pm

I just started getting this too, after moving my AM 3.7 from my SimPC (Windows 7) to a laptop (Windows 7).
When I disconnect the USB from the Knobster and replug, many times (but not all) I see it in AM go into Connected mode for a very brief moment (seconds) and then switch to Disconnected.
Only once last night did it stay Connected for any meaningful time that I could actually rotate a knob on a gauge before it disconnected again.

I brought it in to work this morning and loaded AM4.0 BETA and it appears and stays Connected (AM4B wont open the demo panel so I cant test its functionality)
I just wanted to verify that the board and cable weren't FUBAR anyway, so that's partially verified, I guess ?

Is there an AM3.7 log and maybe some debug switches to see why it keeps disconnecting from the Knobster almost straight away ?

User avatar
Ralph
Posts: 5090
Joined: Tue Oct 27, 2015 7:02 pm
Location: De Steeg
Contact:

Re: Knobster V2 won't connect in Air Manager

#9 Post by Ralph » Fri Mar 05, 2021 7:28 pm

Windows 7 is very dodgy when it comes to USB (and other issues), I wouldn't recommend it. But beside from that, please send such issues through a support ticket.

Roxus
Posts: 51
Joined: Wed Sep 02, 2020 7:30 pm

Re: Knobster V2 won't connect in Air Manager

#10 Post by Roxus » Tue Mar 09, 2021 8:15 pm

Trying to raise a ticket, forgotten password on siminnovations.com, trying to reset :

Notice
SMTP Error! Could not authenticate.

Error
Failed sending email.

Post Reply

Who is online

Users browsing this forum: No registered users and 5 guests